# 07 · Refund request for a service you didn't use

**Use when:** you paid for months (or a year) of something you never opened: an app, a gym, a software seat, a streaming plan, a "premium" tier. Companies are **not always obliged** to refund this. Many do anyway when you ask politely, show low usage and keep it short. That's the bet.

**Your odds go up when:** you can say you never logged in, the charge was recent, it was an auto-renewal, or you're a long-time customer.

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## Version A · Monthly plan, unused

**Subject:** Refund request · unused [SERVICE] charges · [ACCOUNT]

Hello,

I've just noticed I've been charged [AMOUNT] per month for [SERVICE] since [DATE], on account [ACCOUNT]. I haven't used the service in that time ([you can check: no logins / no bookings / no downloads since DATE]).

I've cancelled the subscription today. As a goodwill gesture, could you refund the last [NUMBER] charges ([TOTAL AMOUNT]) to my card ending in [LAST 4]?

I'd appreciate a reply with the refund reference.

Thank you,
[NAME]

## Version B · Annual auto-renewal you didn't want

**Subject:** Refund request · annual renewal on [DATE] · [ACCOUNT]

Hello,

My [SERVICE] plan auto-renewed on [DATE] for [AMOUNT]. I didn't intend to renew, I haven't used the service since the renewal, and I've now cancelled.

Could you please refund the renewal (or a pro-rated amount for the unused months) to my card ending in [LAST 4]?

[US, IF RELEVANT: I don't recall receiving a renewal reminder before the charge.]
[UK/EU, IF WITHIN 14 DAYS: I signed up online and I'm within the 14-day cancellation period, so I'm also exercising my right to cancel.]

Thank you,
[NAME]

## Version C · Follow-up after a "no"

> Thanks for your reply. I understand it's outside your standard policy. I've been a customer since [YEAR] and the service went completely unused. Would you consider a partial refund or account credit of [AMOUNT]? If not, I'd appreciate it if you could pass this to a supervisor.

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## Notes
- App Store purchases: request at reportaproblem.apple.com. Google Play: Play Store → Payments & subscriptions → Budget & history, or Google Play's refund request page.
- If you'd never agreed to the subscription in the first place (no clear consent), that's a dispute, not a goodwill request: use template 06.
- Some US states require advance notice before an annual auto-renewal. Mention it only if you know your state's rule.